Privacy Policy

We respect your privacy and are committed to protecting your personal and financial data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. This policy applies to all users of our platform and services (“Platform”). By using the Platform, you consent to our data practices as described in this policy.

The Company is the data controller responsible for processing your personal information. For any privacy-related inquiries, you may contact us at support@facelessmotionai.com.

3.1 Information You Provide Directly

When you register, use, or interact with the Platform, we collect:

• Account Information: Full name, email address, phone number, username, password, and date of birth.
• Address Information: Billing address, shipping address, and country of residence.
• Payment Information: Credit card number, debit card information, billing address, and payment history. Payment processing is handled by third-party payment processors, and we do not store complete payment card details on our servers.
• User-Generated Content: Files, documents, messages, comments, and other content you upload or create on the Platform.
• Communication Data: Messages, emails, and support tickets exchanged with our customer service team.

3.2 Information Collected Automatically

We automatically collect certain information about your device and usage patterns:

• Usage Data: Pages visited, time spent on pages, clickstream data, and interaction patterns.
• Device Information: IP address, browser type, operating system, device type, and device identifiers.
• Location Data: Approximate location based on IP address (not precise location unless permitted).
• Cookie Data: Information collected through cookies, pixels, and similar tracking technologies.

3.3 Third-Party Data

We may receive information about you from third-party sources, including payment processors, analytics services, and publicly available databases, to verify your identity and prevent fraud.

We use the information we collect for the following purposes:

• Service Delivery: To create and maintain your account, process transactions, and deliver the services you request.
• Communication: To send transactional emails, service updates, security alerts, and respond to your inquiries.
• Personalization: To customize your experience, recommend features, and tailor content to your preferences.
• Marketing: To send promotional emails and marketing communications (with your consent). You may opt out at any time.
• Analytics: To analyze usage patterns, improve Platform functionality, and develop new features.
• Fraud Prevention: To detect, prevent, and address fraudulent transactions, security breaches, and other illegal activities.
• Compliance: To comply with legal obligations, regulatory requirements, and government requests.
• Legal Claims: To establish, exercise, or defend legal claims and disputes.

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on data type and legal requirements:

• Account Data: Retained for the duration of your account and for a reasonable period thereafter for legal and business purposes.
• Payment Data: Retained as required by payment processors and financial regulations (typically 7 years).
• Usage Data: Typically retained for 12 months unless required for legal purposes.
• Marketing Data: Retained until you unsubscribe or withdraw consent.

6.1 Sharing with Third Parties

We may share your data with third parties in the following circumstances:

• Service Providers: With vendors, contractors, and service providers who assist in operating the Platform (payment processors, cloud storage, analytics providers, email services).
• Business Partners: With third-party partners for co-marketing or joint ventures (with your consent).
• Legal Compliance: If required by law, court order, government agencies, or to enforce our Terms and Conditions.
• Business Transitions: In the event of merger, acquisition, bankruptcy, or sale of assets, your data may be transferred as part of that transaction.
• Public Sharing: Any content you choose to make publicly available on the Platform may be viewed, accessed, and shared by other users.

6.2 International Data Transfers

Your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using the Platform, you consent to such international transfers.

We implement comprehensive security measures to protect your personal and financial data:

• Encryption: Data in transit is protected using SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard encryption protocols.
• Access Controls: Strict access controls limit employee and contractor access to personal data on a need-to-know basis.
• Security Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• PCI-DSS Compliance: Payment information is processed by PCI-DSS compliant payment processors.
• Incident Response: We maintain an incident response plan to quickly address any data breaches and notify affected users as required by law.

While we implement robust security measures, no system is completely secure. You acknowledge that your use of the Platform is at your own risk.

8.1 Cookie Usage

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for Platform functionality, account access, and security.
• Performance Cookies: Track usage patterns to improve Platform performance and user experience.
• Marketing Cookies: Enable retargeting and personalized advertising (with your consent).
• Analytics Cookies: Collect data for analytics and reporting purposes.

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect Platform functionality. Some regions allow you to opt out of non-essential cookies through our cookie preference center.

Depending on your location and applicable privacy laws (including GDPR, CCPA, and others), you may have the following rights:

• Right to Access: You can request a copy of your personal data we hold.
• Right to Correction: You can request correction of inaccurate data.
• Right to Deletion: You can request deletion of your data (subject to legal retention requirements).
• Right to Portability: You can request your data in a structured, machine-readable format.
• Right to Opt-Out: You can opt out of marketing communications and certain tracking.
• Right to Withdraw Consent: You can withdraw consent for data processing where applicable.
• Right to Lodge Complaints: You have the right to lodge complaints with your relevant data protection authority.

To exercise these rights, contact us at support@facelessmotionai.com. We will respond to requests within 30 days or as required by applicable law.

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will immediately delete such information. Parents or guardians who believe their child has provided information should contact us immediately.

The Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically. Changes will be effective upon posting with a new “Last Updated” date. Your continued use of the Platform constitutes acceptance of the revised policy. Material changes will be communicated via email or prominent notice.

If you have privacy concerns, questions about our data practices, or wish to exercise your data rights, please contact:

• Email: support@facelessmotionai.com